Frequently Asked Questions

Booking is simple! Browse our experiences, select your preferred date and time, choose the number of participants, and proceed to checkout. You'll receive instant confirmation via email with all the details you need.

Yes, most experiences offer free cancellation up to 24 hours before the start time. You can modify or cancel your booking through your confirmation email or by contacting our support team. Please check the specific cancellation policy for each experience.

No need to print! You can show your booking confirmation on your mobile device. Our tour guides will have your booking details, but it's always good to have your confirmation handy.

Weather policies vary by experience. Some outdoor activities may be cancelled or rescheduled due to severe weather conditions. You'll be notified in advance and offered a full refund or alternative date.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through secure, encrypted connections.

No hidden fees! The price you see is the price you pay. All taxes and fees are included in the displayed price. Some experiences may have optional add-ons that are clearly marked.

Yes! Group discounts are available for bookings of 10 or more people. Contact our team directly for special group rates and customized experiences for larger parties.

Your satisfaction is our priority. If you're not completely satisfied with your experience, please contact us within 24 hours, and we'll work to make it right, including potential refunds when appropriate.

Many of our experiences are family-friendly! Look for the 'Family' category or check individual tour descriptions for age recommendations and restrictions. Some experiences may have minimum age requirements for safety reasons.

Each experience includes a detailed description of what to bring. Generally, we recommend comfortable walking shoes, weather-appropriate clothing, and a camera. Specific requirements like swimwear or hiking gear will be mentioned in the tour details.

Most of our tours are conducted in English, but we also offer experiences in other languages. Check the tour details for available languages, or contact us if you need a specific language option.

Group sizes vary by experience to ensure quality and personalization. Most of our tours have small groups of 8-15 people, while some private experiences can accommodate larger groups. Check individual tour details for specific group size information.

Safety is our top priority. All our partner providers are vetted for safety standards, insurance, and certifications. Our guides are trained professionals, and all activities follow local safety regulations and best practices.

We strive to offer inclusive experiences. Many of our tours are accessible, and we clearly indicate accessibility information in tour descriptions. Contact us directly to discuss specific accessibility needs.

All our guides are trained in first aid and emergency procedures. We provide emergency contact information with your booking confirmation, and our support team is available 24/7 for urgent matters.

While not required, we highly recommend travel insurance for your peace of mind. Travel insurance can cover unexpected cancellations, medical emergencies, and other unforeseen circumstances.